A Look Into The Future Of The Headset Industry In North America And Beyond by Melissa Vokoun
... research, the industry is ripe for a consulting firm to focus exclusively on the headset industry. There are many established consulting firms that focus on assisting their customers on telecommunications billing, or consult on the purchasing and implementation of ACDs – Call Center telephone switch equipment (Automatic Call Distributors), IVR (Interactive Voice Response), CRM (Customer Relations Management software solutions) and all aspects of Call Center Human Resource functionality.